Every fraction of a star costs conversion, ad efficiency, and ranking. eCom Triage identifies reviews that violate Amazon's own policies and pursues their removal — and you only pay when a review actually comes down.
Pay-for-performance. Fully Amazon ToS compliant. No retainer, no risk.
Start your free catalog audit this month and we'll apply a $99 credit toward onboarding when you move forward with review removal.
Not every negative review reflects your product. Many violate Amazon's own community guidelines — and stay up simply because no one has challenged them.
| Rating Slipped Below 4.0–4.3Conversion drops fast once your star rating dips, and shoppers scroll right past you to a competitor. |
| PPC Spend Rising, ACoS WorseningYour ads drive traffic, but a poor rating on the listing kills the conversion once shoppers land there. |
| Competitor Attack or Review BombingA sudden cluster of one-star reviews appears in a short window, and it doesn't reflect real buyers. |
| Variation Merge FalloutA catalog or variation merge dumped unrelated negative reviews onto your best-selling ASIN. |
| Shipping Complaints, Not Product ComplaintsFulfillment issues are generating one-star reviews about delivery that were never about your product. |
| Automated Tools Removed NothingYou've already tried an in-house or automated solution, and it flagged plenty but removed little. |
A straightforward, compliant process — you see results before you owe anything.
| Poopies? |
We review your ASINs and flag reviews that appear to violate Amazon's community guidelines.
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Each flagged review is documented against the specific Amazon policy it violates.
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We work removal through Amazon's own compliant channels — no gray-hat tactics, ever.
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You get a full report of removals, and you're only invoiced for reviews confirmed removed.
Outcomes vary by catalog and violation mix. These are reported client results, not guarantees.
Feedback from operators who have worked directly with the eCom Triage team.
"They treat this like operators, not a ticket queue. The reporting made it easy to see exactly what was removed and why."
"Pay-for-performance made this an easy yes for our clients. No retainer risk, and the compliance-first approach protected account health."
"Our rating had been dragging conversion for months. Once the non-compliant reviews came down, the difference in PPC performance was noticeable."
"The team knows Amazon from the seller side, which shows in how they frame every recommendation around profitability, not just review counts."
"A rare case of a service that actually delivers what it says. The white-label option let us offer this to our own clients without building it ourselves."
Roughly 300+ active client brands are already served through our white-label channel. You keep the client relationship — we handle the audit, removal work, and reporting behind the scenes.
Start with a free audit of your catalog. If we find qualifying non-compliant reviews and you move forward, your $99 onboarding credit is applied automatically.
No retainer. No charge for reviews that stay up. You only pay for confirmed removals.
No. We only pursue removal of reviews that violate Amazon's community and review policies — for example reviews about shipping rather than the product, seller feedback misplaced on a listing, profanity, or reviews attached to the wrong ASIN. Legitimate reviews that comply with Amazon's guidelines are not eligible, regardless of star rating.
We audit your catalog and flag reviews we believe violate Amazon's policies at no charge. You are only invoiced for reviews that are actually confirmed removed. There is no retainer and no fee for reviews that stay up.
Yes. Every method we use pursues removal through Amazon's own compliant channels based on documented policy violations. We do not buy, manipulate, or suppress reviews through any non-public channel, and we have no partnership or insider relationship with Amazon.
No individual removal or removal rate is guaranteed. Outcomes depend on the specific reviews on your catalog and the violations they contain. Reported client results, such as a 10% average reduction in negative reviews, reflect typical outcomes, not promises.
Complete the free audit request on this page. If qualifying non-compliant reviews are identified and you choose to move forward with the service, a $99 credit is applied to your onboarding fee automatically — no code required.
Yes. Our white-label channel currently supports roughly 300+ active client brands through agency and service-provider partners. Agencies can offer review removal under their own name while we handle the audit and removal work behind the scenes.
